Hire Controller - Sunderland

PQS Survey Ltd is a construction equipment supplier that specialises in the provision of survey and safety equipment nationally from 7 depots; Leeds, Derby, Hull, Milton Keynes, Boldon, Glasgow and Norfolk.

PQS success has come from our strong belief that customers always come first. This is highlighted by our high customer retention rate, year-on-year growth and continued investment in the very best staff and product range.

Key to the effective running of any depot, the Hire Controller is a customer-facing role and the first point for all incoming sales and enquiry calls.

 

Reporting to the Depot Manager you will be responsible for the following:

  • Dealing with customer enquiries via telephone and email in relation to delivery times, hire rates, collections and exchanges etc.
  • Drawing up quotes for customers
  • Booking equipment onto a bespoke system
  • Dealt with customers face to face on the trade counter, resolved issues, and prioritised customer requests.
  • Using Excel & internal hire system
  • Managing customers’ expectations in line with the companies ‘customer first’ policy
  • Taking cash and card payments
  • Delivery driver route planning
  • Inter-department liaison to ensure best practice

 

ATTRIBUTES & COMPETENCIES:

  • Approachable and friendly, highly organised and responsive
  • Resilience: to be able to with demanding, construction-based customers
  • Full, clean driving license
  • Good all round computer skills
  • Excellent telephone manners and communication skills
  • To be able to work in a fast-paced, and often changing environment
  • Presentable, professional appearance to represent the company at the front of the house

PQS East Anglia Depot Help Desk

Salary Band: £ dependent on experience

Location: Sunderland

Hours: 7.30am – 5:00pm Monday to Friday

Holidays: 21days plus BH

Other benefits: Free parking, pension, training.

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