Technical Support

When you invest in high-end site technology, you are not just hiring or buying hardware; you are investing in the backup that keeps it running. Downtime on a busy project costs money, which is why having rapid access to reliable, experienced technical support is just as critical as the equipment itself.

At PQS, we do not rely on third-party helpdesks or automated email ticketing queues. We provide our clients with direct access to decades of in-house technical expertise spread across our entire business. From immediate over-the-phone troubleshooting to complex on-site configuration, our dedicated teams ensure your equipment performs flawlessly from day one.

Why Choose PQS for Technical Support?

You’ll Always Speak With a Human No frustrating chatbots to be seen here. We understand that every project is different and one of the reasons our customers choose PQS is because they want to deal with us, not an algorithm.
Rapid Response “Please hold, your call is important to us” is never something you’ll hear when calling PQS. We know that time is of the essence and you need solutions as soon as possible. You’ll speak directly to an experienced technician who understands real site workflows and can resolve issues without delay.
PQS Tech Solutions Gurus Get direct access to our highly respected industry gurus at PQS Tech, our specialised sister company is dedicated to solving the most complex technical survey challenges.
Machine Control Specialists Our dedicated factory-trained machine guidance experts are always on hand to assist with 3D model uploads, calibration, and system troubleshooting whether it be remote log on or on site assistance.
Decades of Business Know-How Benefit from a deep pool of internal knowledge built over decades of supporting groundwork, civil engineering, and utility teams.
Manufacturer-Backed Standards Our internal teams work hand-in-hand with leading manufacturers and carry manufacturer training certificates in safety and survey, ensuring all technical support aligns with official factory guidelines.

Advanced In-House Expertise Across Our Full Range

Our technical support infrastructure covers every tier of modern positioning, safety, and digital construction technology to keep your workflows moving forward smoothly:

High-Precision Surveying Support Our internal team provides comprehensive data assistance, network RTK configuration, and troubleshooting for Leica Geosystems and Topcon robotic total stations and GNSS instruments.
2D and 3D Machine Control Guidance Connect with our specialised machine control experts for remote or on-site support, ensuring your Topcon and Leica MC systems stay perfectly calibrated on your excavators and dozers.
Autonomous Layout Assistance Keep your autonomous workflow perfectly optimised with dedicated technical support for the TinyMobileRobot Surveyor, including CAD file conversion and software troubleshooting.
Confined Space & Safety Calibration Our safety experts ensure your fleet remains fully compliant, offering technical guidance on multi-gas detectors, escape breathing apparatus, man-riding winches and mandatory inspection routines.
Everyday Site Levelling Reliability Our technical team supports your everyday groundwork kits, providing quick advice on setup, calibration checks, and best practices for rotating lasers, pipe lasers and automatic levels.

Need Technical Support Today?

Our PQS technical team are ready to assist. Get in touch with our team today and we’ll help you with any aspect of your technical challenges whether it be setting up a grade laser or troubleshooting a hybrid GNSS package.

Call us 03300 245 125
Email us sales@pqs-survey.co.uk
Visit us Contact your nearest regional depot to coordinate the right support for you from a PQS technical specialist.