This Privacy Policy sets out how PQS Survey Ltd uses and protects any information you give to PQS Survey Ltd. 

PQS Survey Ltd is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using our services then it can be assured that it will only be used in accordance with this privacy statement.

PQS Survey Ltd may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Information we collect may include, but is not limited to, the following:-

Your Name

Your Address

Your Date of Birth

Your Email Address

Your Phone Number


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:-

  • Internal record keeping
  • To monitor and improve our products and customer services
  • To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
  • For market research purposes.  We may contact you via email, phone, fax or mail.
  • To arrange finance for the asset through one of our finance partners if required.  A list of our partners can be provided upon request.

Should we send your information to a third party we will ensure you are aware of where we have sent your details and have also had the opportunity to read the third parties privacy notice.



We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in person.  Unfortunately, the transmission of information by means of the internet, including through email, is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from us by means of email and any such transmission is at your own risk.

Your rights 

In addition to the policies and procedures we employ to safeguard your data, your personal data is protected by the General Data Protection Regulation (GDPR) 2018.  This provides that the data we hold about you should be processed lawfully and fairly.  It should be accurate, relevant and not excessive.  The information should be kept up to date, where necessary, and not retained for longer than is necessary.  It should also be kept securely to prevent unauthorised access by other people.


You have the right to request that we:

  • Inform you whether we process your data, provide you with details relating to our processing, and with a copy of your data;
  • Rectify any inaccurate data we might have about you without undue delay;
  • Complete any incomplete information about you;
  • Erase your personal data without undue delay;
  • Are restricted from processing your data;
  • Furnish you with the personal data which you provided to us in a structured, commonly used and machine-readable format

Where we process your data solely on the basis of your consent, you are entitled to withdraw your consent at any time.  This will not affect the lawfulness of our processing before withdrawal.  You also have the right to lodge a complaint with the personal data regulator, the Information Commissioners Office.  You may also be entitled to seek compensation if there has been a breach of data protection laws.


The exercise of your rights might be subject to certain conditions prescribed by law and we might require further information from you before we can respond to your request.


You may exercise your rights by contacting us at web” or the following address:-

Axis House,

24-40 Pontefract Lane, 


West Yorkshire

LS9 8HY 




We only gather the personal data you wish to provide us, or which we need to provide you the service. When you visit our website, our servers also automatically memorise information concerning the browser and operating system you are using, the website from which you are visiting us, the web pages you visit on our website and the access data. In addition, the Internet protocol address (IP address) allocated by your internet service provider is also stored for a period of seven days. This is done for security reasons such as being able to recognise attacks on our website. Other personal data is memorised if you provide it of your own free will. As a result, if you wish to receive information about our products, take part in surveys, purchase products or merely keep up-to-date on products you are interested in, you must supply your e-mail address, name, address, telephone number and any other data required.

When you visit our website and enter text in fields left open, such as spaces for leaving comments, our systems memorise the internet protocol address (IP address). We need this information for security reasons, to prevent misuse and for other prevention-related purposes.


We use your personal data for the technical administration of the website, for managing customers, for answering your customer service queries, for requests and surveys about products and for marketing purposes. We only do so in as much as is necessary, and on a case-by-case basis.  We only use your personal data for the purposes for which you supplied it to us.

If you have given us your permission to handle your personal data, the data will also be used for the purposes described in the consent form, e.g. sending newsletters and dispatching products. Your permission can be withdrawn at any future moment in time.

As regards individual use, we wish to ensure our advertising materials, such as our news posts, updates and your visit to our website are as user-friendly and customised as possible. Information generated automatically and supplied by you will help ensure the information we in turn provide you is tailor-made. This includes, amongst others, “technical data” (e.g. IP address, operating system and browser), date and time of the visit to our website and “data concerning your (usage) behaviour” (assistance records, order records, and information you have viewed). 

If you have joined as a member, we automatically receive “technical information” which allows us, by way of example, to see how often web pages are opened, what content is clicked on and with what frequency (e.g. opening rate and click rate). Analysing this information also allows us to optimise our digital products, such as our newsletter and content, and to communicate with you in the most effective way possible. 


When you visit our website, you agree to use cookies and to have them stored on your device. You may also, however, visit our website without the use of cookies. Most browsers accept cookies automatically. You can prevent cookies from being stored on your device by selecting *do not accept cookies* on your browser settings. You can delete any cookies already installed on your device at any time. To find out more, check your browser instructions or those provided by the device manufacturer. If you use different computers in different locations, make sure each browser meets your cookie preferences.

Cookies are small text files which are stored on your device. The Session Cookie we use for our website will be removed at the end of the browser session.

We use cookies for various reasons. They include gathering information, such as the type of browser and operating system, the page concerned, path used to reach the website etc. We also use them to understand how our website is used. Cookies help us adapt our website to the needs of our users, and to offer given services and functions, such as tailoring information to suit your requirements.

Personal data can accordingly be memorised in the cookies if you have given your consent, or if it is necessary for technical reasons, such as providing protected access.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


This website uses Google Analytics, a web data analysis service offered by Google Inc. (“Google”). Google Analytics uses what are known as “Cookies”, namely text files which are memorised on your computer and make it possible to analyse how you use the website. The information generated by the cookie about your usage of the website is generally transmitted and stored on a Google server in the United States. If you enable IP anonymisation on this website, your IP address will be abbreviated by Google beforehand in member States of the European Union, or in other states of the European Economic Area agreement.

In exceptional circumstances, the complete IP address is transferred to a Google server in the United States and subsequently abbreviated. Google will use this information to analyse how you use this site on behalf of the website operator, as well as to compile reports on website activity, and provide services linked to use of this website and Internet. The IP address sent by your browser to Google Analytics will not be linked to other Google data. You can prevent cookies from being memorised by using the appropriate setting on your browser software; we would, however, inform you that in this case it will not be possible to use the functions of this website in full. You can also prevent Google from gathering data generated by the cookie and linked to how you use the website (including your IP address), and accordingly prevent Google from processing this data, by downloading and installing the browser plugin available at this link (

As regards how analysis instruments are used with complete IP addresses, we wish to stress that this website uses Google Analytics with the extension “_anonymizeIp ()”. As a result, the IP addresses are only processed in abbreviated form, in order to rule out the possibility of a direct personal reference.

Further information about how Google uses your data can be found on the following links: and


Our website prevalently uses references (links) to the external social network Facebook. The links are identified with the Facebook log on our website. We do not use Facebook’s “social plugins: When you click on these symbols, you will be taken straight to the Facebook Internet pages. This website is managed by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, (Facebook).


Our website uses references (links) to the Twitter microblogging service. We do no use Twitter “social plugins”. The links are identified with the Twitter logo on our website, in the form of a blue “Twitter bird”. When you click on these symbols, you will be taken straight to the Twitter Internet pages. This website is managed by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA, (Twitter).


Our website uses the plugins for the YouTube website managed by Google. The manager of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our websites containing a YouTube plugin, a link to YouTube servers is generated. In this way, the YouTube server is informed which of our websites you have visited.

If you are connected to YouTube, you allow YouTube to link your navigating habits directly to your profile. You can prevent it from doing so by logging out of your YouTube account.

More information about user data management can be found in the data protection statement of YouTube at this link:


Our website uses references (links) to the Instagram service. We do no use Instagram “social plugins”. When you click on these symbols, you will be taken straight to the Instagram Internet pages. This website is managed by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.


Our website uses references (links) to the LinkedIn service. We do no use LinkedIn “social plugins”. When you click on these symbols, you will be taken straight to the LinkedIn Internet pages. This website is managed by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.

Links to other websites

Our website contains links to other websites. We have no bearing on the content and configuration of third-party websites. Our data protection statement does not apply to these websites. You can visit their websites directly to check their privacy policy, Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Right to lodge a complaint with the Supervising Authority

When you visit our website and use electronic means to communicate with us, we always ensure we handle your personal data responsibly. We apply all the measures needed to protect any personal data you supply, and to ensure national and European data production regulations are respected. This data protection declaration is designed to inform you about how your personal data is handled.

Please contact Carl Pick, PQS Survey Ltd, Axis House, 24-40 Pontefract Lane, Leeds LS9 8HY or email [web@], if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us about any other matter, please send an email to or write to us at PQS Survey Ltd, Axis House, 24-40 Pontefract Lane, Leeds LS9 8HY.

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Updated February 2020