PQS was formed in 2007, and with several decades of experience across our team, we’re the UK’s largest independently-owned company delivering technical services and solutions to the construction industry.
Our success is simple:
Partnerships.
We work with our industry’s best like Topcon , they trust us as their largest authorised distributor and service partner in the UK and as technology evolves so do we.
Quality.
It’s at the heart of our business and shines through in everything we do.
Service.
It’s what motivates us and continues to drive us forward as a business. By listening to our customers and putting their objectives at the forefront, we deliver solutions which meet their needs.
PQS has grown over the years from a small two-man operation to a national company with seven trade depots across Leeds, Hull, Derby, Milton Keynes, Thetford, Glasgow and the North East.
Main purposes of job
As a Hire Desk Controller, you will be the crucial link between our clients, the
engineering team, and the transport department. Your role ensures that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.
Key Responsibilities
- Customer Enquiries: Handle hire enquiries via telephone, email, and online ordering system.
- Product Availability: Monitor and update product availability statuses in the system.
- Coordination: Work closely with engineering and transport teams to ensure timely preparation and delivery of equipment.
- Communication: Serve as a friendly and helpful point of contact for depot
- Enquiries, ensuring effective communication with colleagues and customers.
Key results/objectives
- Achieve agreed performance targets.
- Deliver projects within agreed timelines and budgets.
- Maintain service standards and quality benchmarks.
- Contribute to team and organisational objectives.
Experience and Qualifications
- Industry Experience: Prior experience in Customer Service and Hire Desk
- Equipment or Material Handling industries.
- Technical Skills: Proficient in Microsoft Office and general computer skills.
- Communication: Excellent verbal and written communication skills.
Health and Safety
- Lead by example in promoting safe working practices and behaviours.
- Ensure health and safety is treated as a core operational priority within the depot.
- Communicate safety expectations clearly to all staff, contractors, and visitors.
- Encourage reporting of hazards, near misses, unsafe acts, and incidents.
GDPR
- Responsibility to comply with data protection legislation.
- Confidential handling of sensitive information.
GDPR
We treat all employees, customers, and partners with fairness, dignity, and respect, regardless of background, identity, or experience. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels supported and able to contribute fully.
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This job description outlines the main duties of the role. It is not exhaustive and may be amended in consultation with the post holder to meet the changing needs of the organisation.
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